Reference

bpjsbet Privacy Policy for Your Account

Our Privacy Policy shows what data we collect when you open an account, sign in from a mobile device, or check a wallet status.

Account dataWallet recordsDevice choicesAccess requests

Explore Our Lobby Read FAQ

What Our Privacy Policy Covers

bpjsbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers data you provide during account creation, including your contact details and verification responses, plus records created when you sign in, move between the lobby and cashier, or contact support. We may record transaction references for DANA, OVO, GoPay, QRIS, bank transfer and

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virtual account activity so we can match a request to the correct account. Device type, browser signals, approximate access region and security events help us detect unusual sign-ins. Game activity such as opening Blackjack, Aviator or Sportsbook may be linked to your account history for service
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records. Access or eligibility depends on local law, and some data handling may be required to meet applicable legal duties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Three Ways To Ask About Privacy

A clear contact route helps when you want to ask about a Privacy Policy request, an account record, or a wallet reference. Send your question through the support chat linked to your signed-in account, use the contact email shown on our site, or ask through the account help path beside the cashier. Include your registered contact detail and request type so we can locate the right record without asking for unnecessary data.

Team online

Signed-in support chat

Open support chat from your account and state whether you need access, correction or deletion under the Privacy Policy. Do not send a password, wallet PIN or full payment credentials.

Contact email

Use the contact email displayed on bpjsbet and write from your registered address where possible. Add the account step involved, such as QRIS status or device access, without attaching sensitive credentials.

Account help path

If a privacy question appears beside a cashier record, open account help and include the relevant DANA, OVO, GoPay or bank transfer reference so we can separate your request from another account.

HANDLING PRACTICES

How We Apply This Privacy Policy

We keep the Privacy Policy practical by tying each data category to an account action.

Account creation

When you open an account, we collect the details needed to create and protect it.

Wallet references

DANA, OVO, GoPay and QRIS references are used to connect a cashier event with your account.

Device signals

A mobile browser may send device type, browser details and security signals when you sign in.

Cookie choices

Cookies and similar storage can keep your session active and remember selected settings.

Retention period

We retain account, support and transaction records only for operational or legal needs connected to the service.

Change requests

To request access, correction or eligible deletion, contact us through signed-in chat or the listed email.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the account, wallet and device questions we expect from Indonesian customers before they open an account. Each answer points you toward a practical step, from checking a cookie setting to sending a verified request through support.

It covers account details, phone verification, sign-in activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps us confirm account ownership before access and supports security checks. We use the result for account protection and handle it under the Privacy Policy rather than for unrelated purposes.

Yes. The Privacy Policy covers references connected with QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity. These references help match a cashier event to your account.

Send an access request through signed-in support chat or the contact email shown on our site. Include your registered contact detail and we may verify ownership before responding.

You can request correction or eligible deletion through the same support paths. We assess the request against service and legal retention needs, and access eligibility depends on local law.

Cookies may keep your session active and save selected settings. Browser controls let you change preferences, but blocking essential cookies can interrupt sign-in or access to policy pages.

Use the support chat linked to your account or the contact email displayed on bpjsbet. Describe the data concern and account step, but never send a password, PIN or full payment credential.

bpjsbet Privacy Policy for Your Account

Three Ways To Ask About Privacy

Signed-in support chat

Contact email

Account help path

How We Apply This Privacy Policy

Account creation

Wallet references

Device signals

Cookie choices

Retention period

Change requests

Privacy Policy Answers For Your Account

01 What does the bpjsbet Privacy Policy cover?

02 Why does bpjsbet collect phone verification data?

03 Does the Privacy Policy cover QRIS and wallet records?

04 How can I request my bpjsbet data?

05 Can I ask for corrections or deletion?

06 How does the Privacy Policy handle cookies?

07 Who should I contact about a privacy concern?

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